This web site is owned and operated by Robinson Polytunnels Limited who are committed to providing your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the "Contact Us" email form or use the details below.
Our Contact details:
Robinson Polytunnels Limited
Pasture Barn East, Pasture Lane, Barrowford, Lancashire, BB9 6QX, United Kingdom
Phone: 01282 501252
Email: info [at] robinsonpolytunnels [dot] co [dot] uk
VAT Reg. No. GB 971 9839 60
Company Registration Number 8808640
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept all major credit and debit cards. If you do not wish to pay online, you can contact us by phone, fax or by post to arrange an alternative payment method.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We aim to despatch your order on the following working day after receiving your order. Orders are desptached by an independent carrier company on a 2-Day Service to most of the UK. Outlying areas such as northern parts of Scotland may take up to 5 days.
When your order is delivered, please check that you have received the correct number of parcels and that they are not damaged. If anything is missing or damaged, please write this on the carrier company's delivery note.
You must inform us within 5 working days if the goods are lost or damaged in transit so that we can make a prompt claim against the carrier company and correct the problem. If you find that anything is missing, we will have this despatched by our normal delivery service. Please quote your order number in all correspondence.
We closely monitor the performance of the Carrier Companies that we use to ensure that you receive the service you expect. Occasionally errors are made but we cannot be held responsible for any consequential loss resulting from late delivery.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
We aim to have have all our products available to dispatch from stock. If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
All prices displayed on the website are inclusive of VAT at the current rate. (VAT is shown separately in the Shopping Cart and Checkout pages.)
Credit Card Security
When your order is placed on our website, your credit card details are processed by our Payment Service Provider on their secure, encryped site. They are not held in clear text on any web site nor are they forwarded to us.
The polythene that we supply comes with a 5 year manufacturers warranty aginst manufacturing faults and UV degradation. Full details of the warranty can be found at XL Horticulture
We aren't able to offer a gaurantee against storm damage but we are confident that if you follow the assembly instructions you will get years of trouble-free service.
We will gladly replace any faulty components although we cannot accept responsiblity for any consequential loss.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01282 501252 or fax us on or write to us at Pasture Barn East, Pasture Lane, Barrowford, Lancashire, BB9 6QX
"You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from Robinson Polytunnels Limited or is making an enquiry.
HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.
Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
After your purchase, we may use a third party customer feedback service to send you an email and request for your feedback, which you may choose to leave. The feedback is held on the customer feedback service's website and occasionally on our website. The service provider we use is TrustPilot.
We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.
We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.
WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.
We may hold notes of our communication with you through different channels including, but not limited to: email and phone.
We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.
HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.
CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.
Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details on our website.
You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.
HOW TO CONTACT US
If you have any questions or concerns, please do not hesitate to contact us through our Contact Us page, or by phone on 01282 501252.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.