This web site is owned and operated by Robinson Polytunnels Limited who are committed to providing your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the "Contact Us" email form or use the details below.
Our Contact details:
Robinson Polytunnels Limited
Pasture Barn East, Pasture Lane, Barrowford, Lancashire, BB9 6QX, United Kingdom
Phone: 01282 501252
Email: info [at] robinsonpolytunnels [dot] co [dot] uk
VAT Reg. No. GB 971 9839 60
Company Registration Number 8808640
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept all major credit and debit cards. If you do not wish to pay online, you can contact us by phone, fax or by post to arrange an alternative payment method.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We aim to despatch your order on the following working day after receiving your order. Orders are desptached by an independent carrier company on a 2-Day Service to most of the UK. Outlying areas such as northern parts of Scotland may take up to 5 days.
When your order is delivered, please check that you have received the correct number of parcels and that they are not damaged. If anything is missing or damaged, please write this on the carrier company's delivery note.
You must inform us within 5 working days if the goods are lost or damaged in transit so that we can make a prompt claim against the carrier company and correct the problem. If you find that anything is missing, we will have this despatched by our normal delivery service. Please quote your order number in all correspondence.
We closely monitor the performance of the Carrier Companies that we use to ensure that you receive the service you expect. Occasionally errors are made but we cannot be held responsible for any consequential loss resulting from late delivery.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
We aim to have have all our products available to dispatch from stock. If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
All prices displayed on the website are inclusive of VAT at the current rate. (VAT is shown separately in the Shopping Cart and Checkout pages.)
Credit Card Security
When your order is placed on our website, your credit card details are processed by our Payment Service Provider on their secure, encryped site. They are not held in clear text on any web site nor are they forwarded to us.
The polythene that we supply comes with a 5 year manufacturers warranty aginst manufacturing faults and UV degradation. Full details of the warranty can be found at XL Horticulture
We aren't able to offer a gaurantee against storm damage but we are confident that if you follow the assembly instructions you will get years of trouble-free service.
We will gladly replace any faulty components although we cannot accept responsiblity for any consequential loss.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01282 501252 or fax us on or write to us at Pasture Barn East, Pasture Lane, Barrowford, Lancashire, BB9 6QX
Robinson Polytunnels Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.